Misconceptions about BPO that Need to be Quashed
Expanding your business without any help from non-core IT services is a difficult task. It takes a lot of time and excellent business management to create a sustainable image in this competitive world. That is the reason, today, companies are opting to outsource their services to a third-party vendor for their core objectives.
However, many misconceptions about business process outsourcing circulated among the marketers, and these myths restrict them from outsourcing their functionality. But, little that they know that how bpo services help a company to grow their businesses. If a company outsources to a reliable bpo vendor, they will notice how beneficially it performs your business functions taking your organization to a whole new level.
Thus, to clear all the misconceptions surrounding bpo, we have put together eight such facts to bust all the myths and present you with a true picture of business process outsourcing, bpo. Take a look!
#Myth1: Outsourcing is only for large companies
The most common misconception about BPO is, it is only limited to gigantic companies. Perhaps, it may sound true to you, but it isn’t true at all. BPO is not biased; outsourcing is for every business irrespective of the size and niche of their businesses. In fact, Small businesses are usually very dependent on outsourced services.
As they lack the idea of controlling and managing their services, the small companies or the startups seek solutions from the bpo services; this typically includes solutions for their payrolls, consultancy, advisory, and other services. Outsourcing lets such companies identify the market properly and handle their works with sheer proficiency.
#Myth2: Outsourcing is an expensive affair
The second most rumored fact about BPO is that it’s a costly affair, but it is the opposite in reality. BPOs are very much cost-effective and reasonable for businesses. With an already set-up business model and equipment, outsourcing offers you perfect functionality for a smooth business.
This can be understood better as-if you create your structure for the operations and invest an ample amount of money for the tools, assets, and other needed aspects to create your captive, you will experience a huge expense resulting in unnecessary pressure. In contrast, you can outsource your functions and receive a quality service from the third-party service provider with the least expenditure.
#Myth3: BPO lets your business lose its control
This is yet another misconception that needs to be dismissed right away, how a bpo can take the entire control of your business without your consent. First of all, a company handovers only a specific functionality and task to the third-party. The outsourcing party has the authority over it because they are supposed to handle things according to their working process.
For example, a company delegates the third party only for managing the finance and the accounts. Thus, the third party is only liable to perform this particular service and not the other operations- the third-party do not receive any significant authority that lets you lose your control over your own created business. A business can always make changes according to your choices.
#Myth4: Privacy is invaded
Companies shouldn’t worry as long as they go for a reliable and proven outsourcing service. Moreover, bpo would not create a problem for itself. If the bpo breaches the company’s privacy, the whole bpo industry will be at risk of getting eradicated from the market, which is not possible. Because privacy is the top-most priority for any bpo vendors, privacy is the only thing that allows the bpo industry to build up its reputation among the businesses.
Interestingly, bpo offers some great tools like process control and analysis tools that let you monitor your all business. So, outsourcing your business can help you maintain an optimal security and safety level over your data.
#Myth5: Inexperienced call center agents
Many businesses have the thought process that the call center agents of bpo are not qualified to handle their customer calls. Well, that’s false. BPO, being the service providers, knows the delicacy of the business system and values their precious clients. Thus, they follow certain protocols. The human resources team hires only those who have fluency in their language, have the basic education to understand their work, and are polite enough to handle the calls.
Moreover, bpo trains them with utmost sincerity and drills them enough to give the people and your business the best customer experience. Call center agents are very much ethical and possess the etiquette of managing their respective work.
#Myth6: BPO only aims to cut your operational expenses
Availing BPO services can cut costs, yet the cost advantage is not the only star of outsourcing. BPO vendors do business by performing services and providing talents. Organizations can hire BPOs for strategic purposes. For instance, they can hire BPOs that provide crisis management that would help them handle corporate issues.
Cost reduction is just one of the advantages of outsourcing. In contrast, cost reduction primarily aims at fixed costs. For example, a company wants to improve its IT management and wishes to use it to its advantage. The company will then hire an IT professional. The organization will pay this IT professional around $40,000 at the least or even at $80,000. Aside from the IT expert, a team has to be working in the IT management, complete with facilities and tools. That would mean more fixed salary expenses for the company.
#Myth7: BPO means Call center. There’s no difference.
This is yet another most common and funny misconception about a bpo. People always have the confusion to understand the difference between bpo and a call center. Well, it may not be false, but it is not a fact either. BPO stands for Business Process Outsourcing, and the term ”Outsourcing” means hiring a company to work for a business in some specific department and not just picking calls.
However, the call center is a subset of bpo. As mentioned, in the business process outsourcing, many tasks are assigned according to the company’s preferences, a call center hails under one of the bpo services.
#Myth8: Lack of Career Growth in the calling process
This particular myth is from the career’s point of view. If you are interested in getting into the call center’s job, you must go ahead without giving a second thought. Perhaps, there is a lot of chaos related to its growth, but it is a steady and developing job to your knowledge.
Doing a job of a call center agent is not a cup of tea for everyone. It takes immense hard work, communication skills, and expertise to sustain in this industry. If you have all these, you are here to rule. A bpo service will surely notice your talent and will keep promoting you to a higher position.
Summing Up
To understand any business, you need to understand it from its roots. These myths have been surrounded to date, so some business doesn’t outsource their business and deal with hectic schedules and workloads. Due to a lack of knowledge, some businesses are lagging and cannot leverage the leisure of outsourced facilities.
These misconceptions were much needed to be debunked, and thus, we tried our best to clear all the myths that affect the reputation of a BPO. When you get associated with bpo for outsourcing your services, various protocols, terms, and conditions will make you learn why adopting a bpo service is smart for your business growth.
Do you also want to know more about outsourcing? And looking for a trusted bpo vendor, ring us and know all the deets.