Leadership & Employees at Tru Performance come with years of Domain & Industry Experience and Expertise, having worked with multiple clients who have outsourced their businesses to India over the past 2 decades+. This coupled with Best Practice Sharing & over the years helps in considerably increasing Efficiency, Quality & Productivity amongst other KRAs.
Most SMEs across the globe face an issue where their employees end up wasting a lot of their time completing Non-Value Adding tasks or activities below their skill level – which not only is a revenue loss for the organization but creates frustration amongst the employees over a period of time, causing attrition. At Tru Performance, our customized solutions that Integrate Human and AI, manage those tasks for you, thus freeing up your employees to focus on the Core Operations
Tru Performance runs 24x7x365 operations thus providing it’s clients and their customers a choice to reach out at any time of the day or night.
A further advantage to the Americas and European regions is the Turn Around Time. Work sent to India by End of Day their time is completed and sent back before the beginning of next-day operations. The Tru Performance off-shore unit also provides flexibility of Business Continuity during disasters or Technological issues at the client’s end.
At Tru Performance, we go beyond just being your end-to-end service partner. Our Experience Centers provide customized Omni Channel Solutions making it easier for the Customer to reach us through a Mode of their choice – Voice, Email, Web Chat, Mobile Chat, Back Office work etc.