What Is Business Process Management – Stages, Implementation, Pros and Cons of BPM
Organizations and businesses not just aim to succeed but also envision to keep the growth consistent and prosperous. The continuous growth depends on the functional approach of an organization. It requires certain mechanisms, enthusiastic efforts, teamwork, hierarchy, and most importantly, versed management.
This editorial intends to understand all the systems involved in the course of running a business. From the business process management to its improvement to phases to its operations. We put together all the aspects to make the concept simple and coherent to your knowledge.
Definition of Business Process Management (BPM)
Business Process Management (BPM) is defined as maintaining and handling its day-to-day operations and activity. It’s an action to bring together all the tasks under one umbrella. It’s done basically to avoid chaos, follow the business rules, and maintain continual improvement. Business process management typically objectifies to monitor, analyze, and execute the best practices to enrich the business.
Every organization has several departments dealing with multiple business processes and project management. The design of handling all these departments flawlessly and with total quality management refers to BPM. It automates and strings the daily activities and the production calendar.
Types of Business Process Management (BPM)
IBPM performs in various formats. Each requires different approaches, while some works automatically whereas others rely on human and adequate inputs for the conduct. Three main types of BPM includes:
Document Focused BPM
In a document-focused approach, documents are created and then forwarded to different levels, including sending them to different channels for verification and approvals, eventually being kept safely once the purpose is done. It’s a long term process depending on the size of the company. It is one of the key sets of activities practiced by most organizations to do things authentically.
Human Focused BPM
This is the most favorable type of BPM that a company needs. There are great works that require a human interface. It falls under the category of Ad Hoc, i.e., what to do, when to do, etc. Furthermore, they are expected to get acquainted with project management, get the tasks done on time, leadership, accountability, and much more. Here, the automation process is limited or of no use as the workforce itself handles things.
Integrated focused BPM
To create a high-level business, organizations adopt integration centric BPMs. It involves BPM software that maintains the data and information precisely. The developers bring various solutions like CRM, HRMS, ERP, and other automated software programs to streamline employees’ daily works in the organization.
Four Much-Needed Departments in BPM
Human Resources Department
The human resource department manages the process of onboarding and offboarding of the employees, from conducting to hiring and then making them join. Further, maintaining the worker’s attendance, payrolls, creating the access, Ids, and the post releasing process like providing experience letters, salary slip, etc. In the absence of the HR department, the BPM system would probably break terribly. To build a poised working chain, the human resources department is crucial.
Sales Department
Sales Departments are liable to bring revenue in the company. It is they who increase the conversion rates and generate leads for the business. The Sales Department is aligned to robust the BPM based CRM solutions. The customer relationship management tool is supposed to maintain all the data and information related to the customer. Sales departments are also a necessary administration as they are responsible for customer satisfaction and the customer experience in the company’s real-time, eventually fulfilling the business goals.
Finance and account Department
While the HR department gets the company’s talent and the sales department for the efficient run of a business, the finance and accounting department is inclined to maintain the finance and accounting for the company. It maintains the revenue to grow the scale of the company in the excellent wait. A proper finance and account branch is obvious for delivering standard, accuracy, and all those attributes for professional financial management, proper management with the integration of BPM is highly favorable for the organizations.
Marketing Department
How is it possible to get potential customers without advertising your brand? This is what the marketing department does. The marketing department includes a skillful team of content writing, SEO, SMO, editors, designers, and so on; they work for the business’s marketing. With the implementation of BPM, the whole process curves an exceptional picture for the organization. It contributes positively to the course of improvement techniques for the company.
Business Process Improvement (BPI) Methodology
By adopting a refined business process, you will witness more efficiency and fewer errors, apparently enhancing your business. These six stages will surely help you in encouraging your business process management and improvement.
Step 1: Mapping
Once you set what you need to improve, you have complete proficiency in refining the issues and risks. Observe your business process at a high level and recognize the areas that need changes. Explore the things in detail and consult with the employees involved in the areas which need improvement.
Step 2: Analyzing
After you are done with the mapping, analyze the faults deeper and specifically. Examine where your customers are disappointed, where the error lies and how it can be treated. Try drafting a flow-chart or a diagram to understand the requirement in a better approach. Analyze if the quality is impacted or what is causing harm to it.
Step 3: Redesigning
The third step includes redesigning the affected part. It is better to involve the workforce directly indulging in it. Since they have been working so, they know the bugs more precisely. Listen to their ideas and approaches and get started with eliminating the issues and refining the inclusion.
Step 4: Obtaining Resources
Now, get the resources needed for the improvement. It can be help from your seniors or someone who is specialized in the things that need progress. Hire new team members, enlist the crucial points, and organize everything accurately.
Step 5: Changes
For improving your business process, it is evident that you need to make changes. It might require changing the software that you were implementing earlier. Opting for some different approaches to make the changes. Adding on those factors will erase the problems.
Step 6: Review
Finally, practicing all the steps, you need to review the things in the first place. Some things can work while some things won’t. Thus, it is vital to examine and review the whole process with utmost sincerity and attention.
Implementation of Business Process Management
Business process management is a set of activities and methods using various tools and techniques. To make it run smoothly, proper implementation of tactics is certainly needed. Let’s take a brief round of some of the checklists for excellent implementation.
Project Choices
Project selection can greatly impact your organization. The organization needs to choose the projects wisely and those projects that the team can do properly.
Proper Communication
Without communicating with your peers, it is impossible to meet the goals. Creating proper communication with your colleagues and all the departments reduces time and increases productivity.
Leadership
Deploying and survival of BPM rely on great leadership. If things are not led properly, the BPM won’t work either. Take good responsibility for the entire process and work on them accordingly.
Commitment
To make the BPM model successful, commitment is crucial. Committing and then stepping back can turn into an ugly drawback. Execute and fulfill your commitment with the absolute obligation.
Technology
We are in the 21st century surrounded by numerous technologies. Therefore, choose technologies that can help you in the best possible way. An apt IT support is always on point for an organization.
Pros and Cons of Business Process Management (BPM)
Like every other method, there are many metrics associated with BPM. To get the best learning about it, dive into its pros and cons.
Advantages
Resolves the Problem
With the existence of BPM, the operations are simplified and are effective. Here, the tasks are distributed to designated employees, giving every employee the ability to handle things according to their abilities and skills.
Reduces Risk
It is interlinked with the above point, employees being specifically delegated for the works create well-constructed strategy brings more productivity and least failure and risks. They are privileged to make decisions and manage things according to their preferences.
Helpful for customers as well as workers
With BPM, both customers and employees are benefited. How? The customers get good customer support when the company’s employee is provided with the best technology and working system and vice-versa.
Disadvantages
Expensive
To acquire all the facilities it is absolutely the company that needs to invest some funds. There is no doubt that BPM is affordable and convenient for every organization, yet it is not cheap. However, if BPM is implemented well, you will receive the double out of business, while if it is not executed well, it may result in a downfall.
Low innovation
As BPM brings many technologies and tactics, it gives less flexibility to discover the employees. The technology itself carries multiple innovations and ideas, providing limited to the workforce.
Summary
In the above article, we covered all the factors required to understand the entire Business Process Management method. BPM is productive and highly profitable for the organization to grow its business. With the use of an appropriate BPM model, the company can gleam on. Pick a BPM that is easy-going for you and experience the best working culture.