We empower e-Commerce and retail brands to meet their demands with intelligent customer support, back-office operations, and omnichannel engagement that scales with your growth.
From boutique online retailers to global marketplaces, we offer tailored support designed to meet the unique challenges of fast-paced retail environments.
Meet your shoppers where they are by voice, email, live chat, or social media. Our customer experience teams deliver real-time, empathetic service to resolve issues, recover lost sales, and boost satisfaction.
From tracking updates to returns and refunds, we handle the operational heavy lifting, so your customers enjoy a frictionless buying journey, and your internal team stays focused on growth.
Reduce response times and increase resolution rates with smart automation. Our AI-powered bots handle FAQs and simple requests instantly, while live agents step in when personalized attention is needed.
Whether it's helping customers choose the right product or assisting with subscriptions and renewals, we help convert interest into revenue with intelligent, human-first service.
We also support inventory updates, product listing management, and post-purchase workflows, freeing your team to focus on merchandising, marketing, and innovation.
We empower organizations with data-driven e-commerce solutions that streamline operations, improve experiences, and reduce administrative costs. From DTC models to subscription-based platforms, our tailored strategies drive measurable results across various retail formats.
decrease in cart abandonment through proactive support
faster query resolution via automation and live chat optimization
Proactive Cart Abandonment Recovery
Quick & Timely Query Resolution
Operational Cost & Resource Savings
Improved Customer Satisfaction Scores
operational savings with flexible support models
uplift in CSAT and NPS across digital channels
Director
Foro Innovativo
“We have partnered with Tru Performance to run digital marketing projects in various English, Spanish and German speaking countries. It is beautiful to work with them. We appreciated in particular their great service, seamless integration of their work into our projects, technical expertise and their innovative approaches to solve customer’s marketing problems. Highly recommended.”
Director, Client Experience
CDG
“The Tru Performance team is a great partner in our efforts to build out and improve our digital presence. They are dedicated to meeting our high (and sometimes shifting!) needs. Additionally, the team goes above and beyond to recommend ways to quickly approve and adapt our processes to better leverage the tools we have in our tech stack for sales and marketing. Great team. Great partners.”
Sr. Technical Architect
Plume Design, Inc
“When we needed some extra development bandwidth due to a temporary increase in workload, Tru Performance managed to quickly provide assistance, with the resource allocated seamlessly delivering quality results to tasks with little guidance.”
President & Founder
StratDev Digital Marketing
“Tru Performance has helped us in the development of one of our projects which involved development, designing and managing an online store. The company’s talents are evident with their excellent work on this scope, using both web design skills as well as advertising strategies to promote it further.”
Director,
Weinstock Immigration Lawyers
"Working with TruPerformance has been an outstanding experience! Their exceptional organizational skills and well-structured methodology made the entire process seamless from the very beginning. The team has been incredibly helpful, open, and collaborative, consistently going above and beyond to make everything easy and achievable. They are not only easy to work with but also truly invested in delivering results, which we began seeing quickly. If you’re looking for a professional, results driven SEO team that’s a pleasure to partner with, TruPerformance is the way to go. Highly recommended!"
Director, Website Strategy
Cybersecurity Company
"From the beginning of our partnership, we were a young company creating a new category for data visibility, security and protection. And, it’s not always easy to work with startups like ours that face a multitude of challenges. But they took our challenges with focus, expertise, and relentless dedication – and helped us grow all the way through acquisition in just a few short years.
I can confidently say we would not be where we are today without them. They’re also a joy to work with – always on – and staying several steps ahead!"
Sr. Industry Marketing Manager
Autodesk
“I came in contact with Tru Performance searching for a Marketing Outsourcing Services provider. By taking a look at their previous projects and having calls, we agreed to work together, basically, on SEO and Digital PR. They have worked incredibly well with our clients by being communicative and transparent all the time.”