e-Commerce Solutions

Smart Customer Support and Scalable Operations for the Digital Consumer Era

We empower e-Commerce and retail brands to meet their demands with intelligent customer support, back-office operations, and omnichannel engagement that scales with your growth.

How We Help e-Commerce & Retail Brands Thrive

From boutique online retailers to global marketplaces, we offer tailored support designed to meet the unique challenges of fast-paced retail environments.

Omnichannel Customer Support

Meet your shoppers where they are by voice, email, live chat, or social media. Our customer experience teams deliver real-time, empathetic service to resolve issues, recover lost sales, and boost satisfaction.

Order Management & Issue Resolution

From tracking updates to returns and refunds, we handle the operational heavy lifting, so your customers enjoy a frictionless buying journey, and your internal team stays focused on growth.

AI Chatbots & Live Chat Optimization

Reduce response times and increase resolution rates with smart automation. Our AI-powered bots handle FAQs and simple requests instantly, while live agents step in when personalized attention is needed.

Product Support & Upselling Assistance

Whether it's helping customers choose the right product or assisting with subscriptions and renewals, we help convert interest into revenue with intelligent, human-first service.

Back-Office
Retail Ops

We also support inventory updates, product listing management, and post-purchase workflows, freeing your team to focus on merchandising, marketing, and innovation.

We Support Every Retail Format

Direct-to-Consumer (DTC) e-Commerce

Omnichannel Retail
Brands

Marketplaces and
Aggregators

Subscription-Based Retail
Models

Specialty & Luxury
e-Retail

Driving Efficiency With Data-Driven
e-Commerce

We empower organizations with data-driven e-commerce solutions that streamline operations, improve experiences, and reduce administrative costs. From DTC models to subscription-based platforms, our tailored strategies drive measurable results across various retail formats.

30%

decrease in cart abandonment through proactive support

3X

faster query resolution via automation and live chat optimization

Why Choose Us
1

Proactive Cart Abandonment Recovery

2

Quick & Timely Query Resolution

3

Operational Cost & Resource Savings

4

Improved Customer Satisfaction Scores

20–40%

operational savings with flexible support models

Significant

uplift in CSAT and NPS across digital channels

Let’s optimize operations before they become obstacles

Real Stories From Industry Leaders

Dr. Christoph Beck,
Dr. Christoph Beck,

Director
Foro Innovativo

“We have partnered with Tru Performance to run digital marketing projects in various English, Spanish and German speaking countries. It is beautiful to work with them. We appreciated in particular their great service, seamless integration of their work into our projects, technical expertise and their innovative approaches to solve customer’s marketing problems. Highly recommended.”

Ian S,
Ian S,

Director, Client Experience
CDG

“The Tru Performance team is a great partner in our efforts to build out and improve our digital presence. They are dedicated to meeting our high (and sometimes shifting!) needs. Additionally, the team goes above and beyond to recommend ways to quickly approve and adapt our processes to better leverage the tools we have in our tech stack for sales and marketing. Great team. Great partners.”

Rik Williams,
Rik Williams,

Sr. Technical Architect
Plume Design, Inc

“When we needed some extra development bandwidth due to a temporary increase in workload, Tru Performance managed to quickly provide assistance, with the resource allocated seamlessly delivering quality results to tasks with little guidance.”

Jordan Calderon,
Jordan Calderon,

President & Founder
StratDev Digital Marketing

“Tru Performance has helped us in the development of one of our projects which involved development, designing and managing an online store. The company’s talents are evident with their excellent work on this scope, using both web design skills as well as advertising strategies to promote it further.”

Raquel Michelena
Raquel Michelena

Director,
Weinstock Immigration Lawyers

"Working with TruPerformance has been an outstanding experience! Their exceptional organizational skills and well-structured methodology made the entire process seamless from the very beginning. The team has been incredibly helpful, open, and collaborative, consistently going above and beyond to make everything easy and achievable. They are not only easy to work with but also truly invested in delivering results, which we began seeing quickly. If you’re looking for a professional, results driven SEO team that’s a pleasure to partner with, TruPerformance is the way to go. Highly recommended!"

Adrienne Lumb
Adrienne Lumb

Director, Website Strategy
Cybersecurity Company

"From the beginning of our partnership, we were a young company creating a new category for data visibility, security and protection. And, it’s not always easy to work with startups like ours that face a multitude of challenges. But they took our challenges with focus, expertise, and relentless dedication – and helped us grow all the way through acquisition in just a few short years.
I can confidently say we would not be where we are today without them. They’re also a joy to work with – always on – and staying several steps ahead!"

Doris Walczyk
Doris Walczyk

Sr. Industry Marketing Manager
Autodesk

“I came in contact with Tru Performance searching for a Marketing Outsourcing Services provider. By taking a look at their previous projects and having calls, we agreed to work together, basically, on SEO and Digital PR. They have worked incredibly well with our clients by being communicative and transparent all the time.”