IT & Technology Solutions

Tailored Digital Support for Agile, Scalable Tech Growth

We partner with tech companies to deliver proactive support, seamless user experiences, and smart digital operations. We empower internal teams by improving their customer support.

What We Deliver For Tech Innovators

We don’t offer one-size-fits-all solutions. We work closely with your team to design support systems that align with your goals, reflect your brand’s voice, and scale with your user base.

24/7 IT Helpdesk &
Technical Support

Reduce internal bottlenecks and keep your users supported around the clock. Our multilingual agents resolve issues quickly and empathetically whether it’s Tier 1 troubleshooting or escalated support.

Infrastructure & Application
Monitoring

Avoid disruptions before they happen. We monitor your systems in real time, identify performance issues proactively, and help maintain consistent uptime through predictive alerts and quick action.

Remote IT Support for
Distributed Teams

Your workforce is global and so are we. From device setup to patch updates, we provide secure, remote tech support that keeps teams connected and productive.

AI-Powered Digital
Operations

Accelerate operations using automation. From AI chatbots that reduce query volume to automated ticketing and smart escalation systems, we optimize backend workflows and customer-facing processes.

Customer Experience (CX)
for Tech Products

Whether it’s SaaS onboarding or consumer electronics troubleshooting, we turn tech complexity into easy, rewarding user interactions across email, chat, voice, and social media.

Empowering Tech Companies To Scale Smarter

We’ve worked with cloud platforms, enterprise SaaS providers, digital marketplaces, and smart device brands building tailored solutions that align with their innovation cycles and customer demands.

35%

reduction in ticket resolution time using AI-driven triage

50%+

increase in CSAT through dedicated multilingual CX teams

Whom We Serve
1

SaaS Enterprises

2

Cybersecurity Organizations

3

Cloud Companies

4

Multinational Corporations

40%

operational cost savings with hybrid support models

Let’s optimize operations before they become obstacles

Real Stories From Industry Leaders

Dr. Christoph Beck,
Dr. Christoph Beck,

Director
Foro Innovativo

“We have partnered with Tru Performance to run digital marketing projects in various English, Spanish and German speaking countries. It is beautiful to work with them. We appreciated in particular their great service, seamless integration of their work into our projects, technical expertise and their innovative approaches to solve customer’s marketing problems. Highly recommended.”

Ian S,
Ian S,

Director, Client Experience
CDG

“The Tru Performance team is a great partner in our efforts to build out and improve our digital presence. They are dedicated to meeting our high (and sometimes shifting!) needs. Additionally, the team goes above and beyond to recommend ways to quickly approve and adapt our processes to better leverage the tools we have in our tech stack for sales and marketing. Great team. Great partners.”

Rik Williams,
Rik Williams,

Sr. Technical Architect
Plume Design, Inc

“When we needed some extra development bandwidth due to a temporary increase in workload, Tru Performance managed to quickly provide assistance, with the resource allocated seamlessly delivering quality results to tasks with little guidance.”

Jordan Calderon,
Jordan Calderon,

President & Founder
StratDev Digital Marketing

“Tru Performance has helped us in the development of one of our projects which involved development, designing and managing an online store. The company’s talents are evident with their excellent work on this scope, using both web design skills as well as advertising strategies to promote it further.”

Raquel Michelena
Raquel Michelena

Director,
Weinstock Immigration Lawyers

"Working with TruPerformance has been an outstanding experience! Their exceptional organizational skills and well-structured methodology made the entire process seamless from the very beginning. The team has been incredibly helpful, open, and collaborative, consistently going above and beyond to make everything easy and achievable. They are not only easy to work with but also truly invested in delivering results, which we began seeing quickly. If you’re looking for a professional, results driven SEO team that’s a pleasure to partner with, TruPerformance is the way to go. Highly recommended!"

Adrienne Lumb
Adrienne Lumb

Director, Website Strategy
Cybersecurity Company

"From the beginning of our partnership, we were a young company creating a new category for data visibility, security and protection. And, it’s not always easy to work with startups like ours that face a multitude of challenges. But they took our challenges with focus, expertise, and relentless dedication – and helped us grow all the way through acquisition in just a few short years.
I can confidently say we would not be where we are today without them. They’re also a joy to work with – always on – and staying several steps ahead!"

Doris Walczyk
Doris Walczyk

Sr. Industry Marketing Manager
Autodesk

“I came in contact with Tru Performance searching for a Marketing Outsourcing Services provider. By taking a look at their previous projects and having calls, we agreed to work together, basically, on SEO and Digital PR. They have worked incredibly well with our clients by being communicative and transparent all the time.”